Return & Refund Policy

1. General Principle

Synergy Seeds India Private Limited is committed to customer satisfaction. Given the nature
of agricultural seeds, we have specific guidelines for returns and refunds to ensure
product integrity.

2. Return Eligibility

Seeds may be eligible for return only if:

• The product is received in damaged condition.
• The wrong variety or pack size was delivered.
• The packaging seal is broken or tampered with on arrival.

Returns must be reported within a reasonable time of receiving the product.
Please contact us with your order reference and a description of the issue.

[The specific return window — e.g., 48 hours, 3 days — needs to be confirmed by the company.]

3. Non-Returnable Items

Seeds cannot be returned once the original packaging has been opened, except where
the product was damaged on arrival. This is to maintain seed quality and prevent
contamination.

4. Refund Process

Approved refunds will be processed back to the original payment method. The time
for the refund to reflect in your account may vary depending on your bank or UPI
service provider.

[Refund processing timelines need to be confirmed by the company.]

5. Replacement

In case of wrong or damaged delivery, we will arrange a replacement at no additional
cost, subject to stock availability. If a replacement is not available, a full refund
will be issued.

6. How to Request a Return or Refund

To request a return or refund, please contact us with your order reference, a
description of the issue, and photographs if applicable:

• Email: synergy.seeds@rediffmail.com
• Phone: +91 9424554533
• WhatsApp: +91 9424554533